Refund and Returns Policy

Last Updated: 25 November 2025

At Vinorra Skincare, customer satisfaction is our highest priority. Since we deal in hygiene-sensitive skincare products, our return and refund policy is clear, simple, and transparent.

1. Return Eligibility

We accept returns only if:

• The product is damaged, defective, or incorrect

• The return request is raised within 48 hours of delivery

• The product is unused, unopened, and in its original packaging

For hygiene and safety reasons, opened or used products cannot be returned.

2. Non-Returnable Items

The following items cannot be returned:

• Used or opened skincare products

• Items damaged due to customer mishandling

• Free gifts or promotional items

• Products purchased during special discounts or sales

3. How to Raise a Return Request

To initiate a return:

1. Email us at:
   vinorraskincare@gmail.com

2. Attach your order number, product photos, and the reason for return

3. Our support team will review your request within 24–48 hours

4. If approved, we will schedule a pickup from your location

4. Refund Policy

Refunds are issued only when:

• The returned product passes the quality check

• The delivered item was damaged, defective, or incorrect

Refund Timeline:

Refunds are processed to the original payment method within 5–7 business days after approval.

5. Replacement / Exchange

If you received a damaged or defective item, we can offer:

• A replacement of the same product (subject to availability)

• If unavailable, a refund will be provided

6. Order Cancellation

• Orders can be cancelled only before shipment

• Once the product is dispatched, cancellation is not possible

7. Contact Information

For any return or refund support, contact us:

Vinorra Skincare
Address: Narsingi Extension, Hyderabad, Telangana, PIN – 500075
Email: vinorraskincare@gmail.com
Phone: +91 96724 85888